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##Solution: This post will explore two possible solutions to the problem of not being able to find database dll crystal reports 8.5. These include installing a new version of Crystal Reports and updating the Visual C++ DLLs. Unfortunately, in some cases when one goes about installing a new or newer version of Crystal Reports in order to solve the "cannot find database dll crystal reports 8.5" error, they may run into an additional error when they attempt to install it. The error they receive will read "The installation is not supported on this platform. Error code: 1603." This error can be common when attempting to install recent versions of Crystal Reports on older operating systems such as Windows XP. Unfortunately, there is no workaround to this problem. Users will need to purchase a new operating system in order to run newer versions of Crystal Reports.The solution required depends on the version of Windows and if any Windows updates have been done.Note: The main reason the update does not work is because the Visual C++ DLLs are not up-to-date and/or missing entirely. As such, it is recommended that before attempting the update one first install the latest version of Visual C++ Redistributable Package (x86). This can be downloaded from Microsoft here, or if they are on a 64-bit machine they will need to download the version for x64. Adobe Reader The message appears when Adobe Reader isn't up to date. Download the latest version of Adobe Reader here. Windows Media Player The message appears when the Windows Media Player isn't up to date. Download the latest version of Windows Media Player here. Flash Player The message appears when Flash Player isn't up to date. Update Flash Player here. Google Chrome The message appears when Google Chrome isn't up to date. Update Google Chrome here. Java Java was updated, but you have to uninstall Java in order to update it. Update Java here. Microsoft Office 2010 The message appears when Microsoft Office 2010 doesn't have the latest update for it for your version of Windows. Download the latest update here. While this will solve this problem, users may also get the "cannot find database dll crystal reports 8.5" error if they do not close Outlook or Word/Excel once they open them again after installing Microsoft Office 2010 (for example). Microsoft Silverlight The message appears when Microsoft Silverlight isn't up to date. Download the latest version of Microsoft Silverlight here. Adobe Flash Player The message appears when Adobe Flash Player isn't up to date. Update Adobe Flash Player here. eccc085e13
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